buji's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services and activities on the buji platform. When you register, log in, play games, place bets, or use any service on buji, certain information about you reaches us. This policy clearly explains how we handle that information.

By using this platform, you agree to this privacy policy. Detailed rules for using our services are set out in our Terms and Conditions, which complement this policy.

The buji platform is operated for adult users in Bangladesh. Anyone under 21 is not permitted to use this platform, and we do not knowingly collect information from minors.

2. What Information We Collect

buji collects several types of information needed to maintain service quality for users and keep the platform secure. This information comes from two main sources — what you provide directly and what is collected automatically.

2.1 Information You Provide Directly

Information you provide when registering or managing your account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment details — such as your bKash, Nagad, Rocket, or Upay account number
• National ID card or passport details (when identity verification is required)
• Date of birth (for services such as the buji birthday special bonus)

2.2 Automatically Collected Information

The following information is collected automatically while you use the platform:

• IP address and device identifier
• Browser type and operating system details
• Login time, session length, and pages visited
• Game history and betting records
• Deposit and withdrawal transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, certain information about you may be received from external verification agencies or payment processors. Collection of such information is limited strictly to what is necessary.

3. Purpose of Using Information

buji uses collected information for specific, defined purposes. Each purpose is described separately below:

3.1 Account Management and Service Delivery

Information is used to complete your registration, manage login sessions, and keep all account-related activities — such as deposits, withdrawals, and gameplay — running without interruption.

3.2 Identity Verification and Security

Confirming the identity of each account and preventing unauthorised access or fraudulent activity is one of buji's primary responsibilities. Identity document details and transaction records are used for this purpose.

3.3 Payment Processing

The necessary payment information is used to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer.

3.4 Customer Support and Communication

Information is used to resolve your issues, send important account-related notifications, and provide assistance via live chat or email.

3.5 Responsible Gaming Monitoring

We believe gaming is a form of entertainment, but it is important to ensure it does not go beyond control. User gaming behaviour is analysed to identify problematic patterns, and support is provided when needed. Full details are available in our Responsible Gaming guidelines.

3.6 Platform Improvement and Analysis

Usage data is analysed to improve the overall user experience and identify technical issues on the platform. This information is generally reviewed in aggregate form.

4. Storage and Protection of Information

To keep your information secure, buji uses multiple layers of technical and procedural protection.

4.1 Encryption and Secure Connections

All data transmission is secured through SSL (Secure Socket Layer) technology. Your password is stored in encrypted form — no member of our staff can ever see your actual password. Sensitive payment information is also protected with high-level encryption.

4.2 Access Control

Only authorised staff may access user information, and only on a need-to-know basis. Every access is logged and audited regularly.

4.3 Data Retention Period

Information is retained for as long as your account is active and for any period required to meet legal obligations. Even after an account is closed, financial transaction records must be kept for a set period in accordance with applicable regulations. Any information no longer needed is deleted securely.

5. Policy on Sharing Information

buji never sells your personal information and does not share it with third parties unnecessarily. However, sharing may be required in the specific circumstances listed below:

5.1 Payment Service Providers

The transaction information needed to process deposits and withdrawals is shared with the relevant payment service providers. These third parties also follow their own data protection policies.

5.2 Technology and Service Partners

Service providers we work with for game operation, technical support, or fraud prevention are given access only to the information they need to carry out their specific tasks.

5.3 Legal Obligations

In the event of a court order, legal investigation, or valid request from a government authority, information may be provided in accordance with applicable law. In such situations, we provide only the specific information requested.

5.4 Business Transfers

If there is a major change to buji's business structure — such as a merger or acquisition — user information may be transferred to the new operator. Users will be notified before any such change takes effect.

6. Cookies and Tracking Technologies

Cookies are small data files stored in your browser. buji uses cookies to keep login sessions active, remember user preferences, and evaluate platform performance.

6.1 Essential Cookies

These cookies are essential for the platform to work properly. Without them, login, session management, and security checks cannot function effectively.

6.2 Analytical Cookies

Analytics cookies are used for aggregate analysis such as which pages are visited most and how long users spend on them. This information is collected in anonymised form.

6.3 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may prevent some platform features from working correctly.

7. User Rights

Every registered user on buji holds the following rights regarding their information:

7.1 Right to Access

You have the right to know what information we hold about you. Most information can be viewed directly by logging into your account. For a detailed breakdown of specific information, you may contact the support team.

7.2 Right to Correction

You have the right to correct any inaccurate or incomplete information in your profile. General details can be changed from account settings; for more complex changes, the support team can help.

7.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, where legal obligations, unresolved transactions, or active disputes exist, it may not be possible to delete all information immediately.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing or non-essential communications. Such requests will be given due consideration.

For more details about these rights or to submit a request, visit our Frequently Asked Questions page or contact the support team directly.

8. Protection of Minors

buji is a 21+ platform. We do not knowingly collect information from anyone under 21, and registration is not permitted for them. Age verification is mandatory during the registration process.

If it comes to our attention that information from a minor has been collected, it is deleted immediately and the associated account is closed.

9. Policy Changes and Updates

buji reserves the right to change or update this privacy policy as needed. In the event of any significant change, registered users will be notified in advance by email or in-app notification.

Continued use of the platform after any changes will be taken as agreement to the new policy. We therefore recommend reviewing this page regularly.

The last updated date of the current version of this policy is shown at the top of the page.

10. Contact Us

If you have any questions, complaints, or information requests regarding this privacy policy, please contact our support team. buji provides support in both Bangla and English, 24 hours a day, 7 days a week.