buji's commitment to responsible gaming
buji believes gaming is for enjoyment — not stress or harm. On this page we explain how to understand your own limits, which tools to use, and where to get help if things go wrong.
What responsible gaming means
Online casino or sports betting is primarily a form of entertainment. But when gaming gets out of control, it can have a negative impact on personal and family life. Responsible gaming means staying aware of your budget and time, keeping your expectations realistic, and never going beyond the limits of entertainment.
buji always wants every player to enjoy gaming freely, in good health, and on their own terms. That is why our platform offers several self-control tools that you can use directly from your account. Our Terms and Conditions contain detailed responsible gaming policies that apply to all members.
Remember, placing bigger bets in hopes of recovering money you have already lost is never the answer. Every game outcome is independent and random — a previous result has no effect on the next one.
Age limit and account protection
To register and play at buji, you must be at least 21 years old. Providing accurate age and identity information at registration is mandatory. If any account is found to be used by a minor, it will be suspended immediately.
If someone in your household — especially a child or teenager — uses your device, use a strong password and never share your login details. You can find full details on account security in our Privacy Policy.
Your account belongs to you alone — never let anyone else operate it, and do not play on someone else's account. This is against platform rules and goes against responsible gaming.
All casino and betting activity at buji is for persons aged 21 and above only.
Self-control tools
buji provides several tools to help you stay in control of your gaming. You can activate any of them at any time from your account settings.
Deposit limits
Set a maximum daily, weekly or monthly deposit amount. Once the limit is reached, the system will automatically stop accepting further deposits.
Loss limits
Set the maximum amount you can lose within a specific period in advance. Once the limit is reached, you will not be able to place any more bets for that period.
Session time limits
Decide how long you want to play in one session. When the time is up, the system will notify you and log you out if needed.
Cool-off periods
Pause your gaming temporarily for a few days or weeks. During this break, you will not be able to log in to your account.
Permanent self-exclusion
If you want to close your account for a long period or permanently, apply via 24/7 live chat or email — action will be taken straight away.
Reality checks
At regular intervals you will see a summary of how long you have played and how much you have wagered, so you can stay aware of your activity.
If you have any trouble activating or deactivating a tool, read our FAQ or contact us via 24/7 live chat.
Recognising the warning signs
The signs below indicate that gaming is no longer just entertainment. If you notice any of them in yourself or someone you know, take action quickly.
- Repeatedly playing to try to win back money you have lost, known as "chasing losses".
- Neglecting work, studies or family responsibilities because gaming is on your mind.
- Spending more than your set budget and feeling regret afterwards.
- Feeling restless, irritable or anxious when you cannot play.
- Hiding how much you play from family or friends, or lying about it.
- Borrowing money to play or cutting back on essential expenses.
- Trying to stop playing multiple times without success.
These signs point to a problem — not a weakness. Acknowledging the problem and asking for help is a courageous step.
Where to get help
If you are struggling, you do not have to face it alone. You can get support from the following.
buji live chat support
buji's 24/7 live chat support is available in both Bengali and English. To request self-exclusion or set a limit, contact us via live chat right away.
Email support
Outside of live chat, you can write to our support email. Any request related to responsible gaming is handled on a priority basis.
Family and trusted people
Letting a family member or a close friend know about your situation can often be the greatest support of all. Having someone close to you on your side plays a big part in overcoming the problem.
Professional counselling
Consulting a mental health professional or addiction specialist is one of the most effective steps you can take. You can reach out to any government or private mental health centre.
Self-help steps
Look for other activities outside of gaming, create a budget plan, and regularly review your gaming history. Even small steps can bring big change.
Support groups
Talking with others who have faced the same problem helps you feel less alone. Various mental health organisations in Bangladesh run this type of group.
buji's commitment to you
buji never promotes gaming to minors or to vulnerable individuals. Our goal is for every member to play safely, with full awareness, and entirely of their own free will. If our team notices any sign of a problem, they will speak with you directly.