buji Bonus, Deposit & Support
FAQ

Before contacting buji support, have your registered mobile number or email address, username and any screenshots related to the issue ready. For payment problems, note the transaction date, amount and bKash or Nagad transaction ID. Having this information speeds up the resolution process.

buji offers two support channels — 24/7 live chat on the site and email support. Live chat usually gets the fastest response. Email is more convenient for detailed questions or when you need to attach documents. Both channels provide support in Bengali and English.

Yes. The buji support team can help in both Bengali and English. This makes it much easier for Bangladeshi players to get assistance in their own language. You will get the right answer even if you write in Bengali on live chat. There is no risk of any language barrier.

Yes, buji support runs 24 hours a day, 7 days a week — day or night, holidays or the middle of a BPL match night. You can ask for help via live chat or email at any time. So if something goes wrong at night, contact live chat straight away without delay.

Email works better for complex questions about account verification, withdrawal delays or bonuses, since it is easy to attach screenshots or documents there. Use live chat if you need a quick resolution. Sending a detailed email helps the buji team assist you more accurately.

During big matches or festivals, live chat may take a little longer. In that case, send an email at the same time — it keeps a record of your issue. You can keep the chat window open and play in another tab; you will get a notification when an agent joins. buji always tries to respond quickly.

buji runs well on modern Android and iOS (iPhone / iPad) devices. The site can be used from any updated browser — Chrome, Safari or Firefox. Older operating systems (below Android 7 or iOS 11) may cause issues with some games. Updating the browser usually fixes that.

If the connection drops, most slot games can be resumed from where they were — refreshing the page keeps the game round saved. For real-time games like live casino or Aviator, reconnecting will show the current round status. If a bet amount is deducted due to a connection problem, contact buji support with a screenshot.

Yes. The buji mobile browser version is fully responsive — game loading, deposit, withdrawal and live chat all work smoothly on a phone screen. Slot games are quite easy to play with touch on a small screen. You get the full experience without a separate app.

On Android, open buji in Chrome, then choose "Add to Home screen" from the menu (three dots). On iPhone, open it in Safari, tap the share icon at the bottom and press "Add to Home Screen". After that you can open buji directly using the icon, just like an app.

buji's Android (APK) and iOS apps are available — they need to be obtained through official channels. Visit the relevant page to learn more about the buji App. You can also play directly in a mobile browser without the app, which many players find convenient.

When you open a new account and make your first deposit, a 200% bonus is added automatically, up to ৳8,000. Example: deposit ৳1,000 and get a ৳2,000 bonus, making your total balance ৳3,000 — before withdrawing, you must wager 20x the bonus amount, i.e. ৳40,000. No separate code is needed to claim the bonus; it applies on your first deposit.

Once a bonus has been added to your account, it generally cannot be cancelled directly. However, if you do not want the bonus for any reason, let us know via live chat before making your deposit. buji support will assess the situation and help accordingly. If you attempt to withdraw without completing the wagering requirement, the bonus is likely to be cancelled.

buji bonuses are given on the condition that wagering is completed within a set period. The exact time limit may vary by bonus and will be communicated at the time of claiming. Any unused bonus will expire at the end of the period. So once you receive a bonus, it is best to read the terms promptly.

Slot games generally contribute the most towards wagering. Live table games at buji Casino, such as roulette or baccarat, may count partially towards wagering or may be excluded in some cases. For the contribution rate of specific games, see the Terms and Conditions page for details.

As per buji's rules, only one welcome bonus applies per player. If the same device or the same payment account is used, the bonus cannot be claimed more than once. Different family members using separate devices and separate payment accounts may each be eligible for the bonus under their own terms.

The buji weekly reload gift is available once a week on any deposit. It is 30% of the deposit amount, up to ৳5,000 — with wagering of 18x the bonus. Example: deposit ৳2,000 and receive a ৳600 bonus; wager ৳600 × 18 = ৳10,800. This bonus applies on a minimum deposit of ৳200.

Log in, go to the deposit page, and select bKash as your payment method. Send the amount to the designated bKash number and enter the transaction ID in the form. The balance is usually updated within a few minutes. The minimum deposit is ৳200. If you face any issues, contact live chat right away.

Depositing via Nagad works exactly like bKash — the process is the same and the minimum amount is also ৳200. The same terms apply across all payment methods at buji; there are no extra charges or advantages for any one method. For deposits from Nagad, using the Nagad app to send money is the most straightforward option.

The minimum deposit at buji is ৳200 across all payment methods. You can deposit from ৳200 via bKash, Nagad, Rocket, Upay, or bank transfer. For withdrawals, the minimum amount is ৳1,000 and processing usually takes 5–30 minutes.

Both deposits and withdrawals at buji are supported via: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, and other major banks). With all Bangladeshi payment methods supported, you can deposit and withdraw from anywhere in the country.

For bank transfers, processing time may be slightly longer compared to mobile banking. After the transfer is complete, fill in the deposit form with the reference number. If the balance does not appear within the expected time, contact live chat with your transaction slip.

Yes. Rocket (Dutch-Bangla Bank mobile banking) and Upay are both supported methods for deposits and withdrawals at buji. The minimum amount is ৳200 for all methods. Following responsible gaming guidelines and depositing within your own budget makes for a better playing experience.